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The Interrobang! Agency
PRESENTATIONS
Buzz! Pop! Fizz! Creating Customer Experiences That Sizzle (title of soon to be published book)
Lessons Learned from Retailers Who Blew It
Using Design Thinking to Craft Customer Experiences
What the Focus Group Won't Tell You
The Branded Experience
Multi-channel Mania and the Connected Customer
Buzz! Pop! Fizz! Creating Customer Experiences That Sizzle (title of soon to be published book)
Lessons Learned from Retailers Who Blew It
Using Design Thinking to Craft Customer Experiences
What the Focus Group Won't Tell You
The Branded Experience
Multi-channel Mania and the Connected Customer
UPCOMING ENGAGEMENTS
5/14/12 - Micros Retail Connect 2012 - Dallas
WORKSHOPS
Design Thinking Facilitation
Convergence of Brand +Customer Experience
Customer Empathy Field Trip
Design Thinking Facilitation
Convergence of Brand +Customer Experience
Customer Empathy Field Trip